What is Alkaline water
and why do we need it?
Alkaline water has a higher pH level than regular water, which helps neutralize acid in your body. Our bodies can become acidic from stress, poor diet, and pollution — and that's where alkaline water comes in.
What can we do to combat
this negative Acidic pH from
our food?
By consuming alkaline water and focusing on an alkaline-rich diet, we can help restore the natural balance of our body. Staying hydrated with water that has a pH of 8.0 or higher is an effective way to neutralize dietary acids.
Buy alkaline water
and SAVE a lot of money!
Investing in a high-quality alkaline water delivery service means you stop spending money on single-use plastic bottles. It's better for your health, better for the environment, and better for your wallet in the long run.
What is the difference between a
subscription order and a one-time order?
A subscription includes automatic recurring deliveries based on your selected schedule, while a one-time order is a single purchase with no recurring deliveries or automatic charges.
How often can I receive deliveries
with a subscription?
Customers may select from the available delivery frequencies during checkout. Delivery schedules are subject to availability within your service area.
Will I receive a notification before
my subscription delivery?
Yes. Active subscribers receive a reminder and delivery notification approximately three (3) days before their scheduled delivery date.
Can I skip a scheduled
subscription delivery?
Yes. Subscribers may request to skip an upcoming delivery by submitting a request through our contact form before the order processing date.
How do I cancel my
subscription?
You may cancel your subscription at any time by submitting a request through our contact form before your next scheduled billing or delivery date.
What happens if my payment
method is declined?
If a payment cannot be processed, AlkaPure Waters may attempt to process the payment again. Deliveries may be delayed, suspended, or canceled until a valid payment method is provided.
How do I update my delivery
address or phone number?
Customers with an active subscription who need to update their delivery address or phone number must submit a request through our contact form at least three (3) business days before their next scheduled delivery date. Requests received after this timeframe may not take effect until the following delivery cycle.
Can I add extra products to my
upcoming subscription delivery?
Yes. Additional products may be added to a scheduled delivery if the request is received before the order processing cutoff time. Product availability may vary.
What happens if I am unavailable
during my delivery?
If a delivery cannot be completed due to lack of access, incorrect delivery information, or customer unavailability, the order may be rescheduled and additional delivery fees may apply.
Can I return a one-time order
or request a refund?
Due to health and safety regulations, completed water deliveries are generally non-refundable. However, if there is a verified quality issue or delivery error, please contact customer service within forty-eight (48) hours of delivery for assistance.
Who can I contact for customer
service or privacy-related questions?
For general support, service requests, or subscription questions, customers may contact us through the website contact form or by emailing info@alakpurewaters.com. For privacy-related requests, customers can contact privacy@alakpurewaters.com.